At MyAssignmentsPro.com, we are committed to providing responsible, transparent, and integrity-led academic support. Our services are intended to assist students with learning, research, academic guidance, proofreading, referencing, and understanding assessment requirements. We encourage students to use all materials provided as academic guidance and to follow their institution's academic integrity policies.
We understand that issues may occasionally arise with an order. To ensure a fair and transparent resolution process, we have established the following Refund & Resolution Policy. Students are encouraged to review these terms before placing an order or submitting a refund request.
1. Late Delivery
We aim to provide academic support within the deadline selected at the time of placing an order.
If an order is guided after the agreed deadline due to an issue attributable to MyAssignmentsPro.com, please contact our customer support team as soon as possible. We will review the circumstances and determine an appropriate resolution.
If the agreed deadline has passed and the material can no longer reasonably be used for its intended academic-write purpose, a full refund may be considered, subject to verification of the order details and selected deadline.
If a student has already submitted the material after the deadline and their institution has applied a late-submission penalty, any refund request will be assessed individually. Supporting evidence, such as an official submission record or documented penalty, may be required.
2. Quality or Specification Concerns
We aim to provide academic support that follows the instructions and specifications supplied by the student.
If the guided material does not reasonably correspond with the agreed requirements, students should contact our support team and request a revision or correction.
Where appropriate, we provide revision support to address legitimate issues relating to:
- The agreed instructions or requirements
- Structure and organisation
- Referencing and citation formatting
- Language, grammar, and proofreading
- Formatting requirements
- Research presentation
- Other documented specifications agreed at the time of the order
Students should provide clear and timely feedback so that identified issues can be reviewed and corrected.
Academic Integrity and Originality
We support students in maintaining academic integrity and do not intend to facilitate plagiarism, misrepresentation, impersonation, or submission of another person's work as a student's own.
Where originality concerns are raised, students should provide relevant and verifiable evidence for review. We may offer appropriate corrective support where the concern is attributable to the service provided.
Similarity-detection results can vary depending on the database, settings, quotations, references, and institutional requirements. Therefore, a similarity percentage alone does not necessarily establish plagiarism.
3. Revision and Resolution Period
Students should raise concerns as soon as they identify them and, where applicable, use the available revision process before requesting a refund.
We may provide free revisions for eligible orders for up to four weeks, subject to the original requirements and scope of the order.
A refund may not be applicable where:
- The requested changes are substantially different from the original requirements.
- The material has already been submitted without giving us a reasonable opportunity to address an identified issue.
- The concern was not communicated within the applicable review period.
- The requested change results from instructions that were provided after the work had been completed.
Where a student remains dissatisfied after reasonable revision attempts, the order may be reviewed by our quality-assurance team to determine an appropriate resolution.
4. Non-Delivery
If a student does not receive the completed academic-write material and our customer support team does not respond to the issue within two complete business days, the student may request a full refund.
The order status, communication history, agreed deadline, and delivery records may be reviewed before the refund is processed.
5. Duplicate or Incorrect Charges
Technical or payment-processing issues may occasionally result in a duplicate or incorrect charge.
If you believe you have been charged twice or have been charged an incorrect additional amount, please contact our support team promptly and provide the relevant payment receipts or transaction records.
After verification, any confirmed duplicate or unauthorised additional charge attributable to our system may be refunded.
Where the issue originates with a bank, payment provider, or other third-party payment processor, the student may also need to contact that provider to resolve the transaction issue.
6. Cancellation by the Customer
An order may be cancelled within 30 minutes of placement, provided that work has not already commenced.
If the cancellation request is received within the applicable period and the order has not entered production, a full refund may be processed.
Once academic-write work has commenced, cancellation and refund eligibility may depend on the stage of completion and resources already allocated to the order.
Where appropriate, an alternative academic-write service of equivalent value may be offered instead of a refund.
7. Academic Outcome and Assessment Results
MyAssignmentsPro.com does not guarantee success, marks, academic results, or successful completion of an assessment.
Academic outcomes depend on factors including the student's own work, understanding, participation, institutional assessment criteria, marking practices, and academic-integrity requirements.
If a student receives an unexpected academic result after using our services, they may contact us with relevant documentation. We can review whether the concern relates to the service provided; however, an academic result alone does not automatically establish eligibility for a refund.
Students remain responsible for reviewing, adapting, and appropriately using any academic-write material in accordance with their institution's rules.
8. Refund Requests and Supporting Evidence
Refund requests should be submitted as soon as the relevant issue is identified and within the applicable period stated in this policy.
Depending on the nature of the claim, supporting information may include:
- Order details
- The original assignment requirements
- Agreed deadline
- Communication records
- Relevant drafts or guided materials
- Submission records
- Institutional feedback
- Evidence of an applicable late penalty
- Payment receipts or transaction records
Our team may review the available evidence before approving, declining, or determining the amount of any refund.
9. Academic Integrity Responsibility
Students are responsible for ensuring that any academic support they receive is used in accordance with the policies of their university, college, or other educational institution.
Our services are designed to support learning and academic development. Students should not represent third-party assistance as their own work where doing so would breach their institution's academic-integrity requirements.
We encourage students to use provided materials for legitimate purposes such as learning, research guidance, editing, proofreading, referencing support, and developing their own academic understanding.
10. Refund Review Process
Every refund request is reviewed according to the circumstances of the individual order and the applicable terms of this policy.
Where a concern can reasonably be resolved through revision, correction, or clarification, we may offer that resolution before processing a refund.
Where a refund is approved, the amount will depend on the nature of the issue, the stage of the order, the services already provided, and the evidence available.
MyAssignmentsPro.com reserves the right to review refund requests fairly and consistently while maintaining its commitment to transparency, responsible academic support, and academic integrity.
